Frequently Asked Questions
Everything you need to know about our doorstep pickup, 20% first-order discount, garment care methods, and payment safety in Patna.
New customers in Patna can use promo code FIRST20 on the booking form for an instant 20% discount.
1. Booking, Pickup & Delivery
How do I schedule a doorstep pickup in Patna?
Simply visit our Book Pickup page, enter your address, select your required services (Wash & Fold, Dry Cleaning, Steam Ironing, etc.), choose your preferred date and time slot, and submit. You will receive an instant Order Reference. Our team coordinates the pickup slot directly with you.
Which localities in Patna do you cover?
We provide doorstep pickup and delivery across Rajiv Nagar, Ashiana-Digha Road, Patliputra Colony, Boring Road, Bailey Road, Raja Bazar, Khajpura, Danapur, Saguna More, Kankarbagh, and surrounding Patna areas.
Do I need to download an app or create an account?
No! EasyWash supports seamless guest booking with zero passwords or mandatory app downloads. Everything is managed directly via our fast mobile website, SMS, and WhatsApp.
What are your operating hours?
Our store in Rajiv Nagar and customer support desk operate Monday through Sunday from 8:00 AM to 8:30 PM.
2. Pricing, Coupons & Payment
How do I apply the 20% first order discount code?
Enter coupon code FIRST20 in the coupon box on the booking form. When our team inspects and weighs your clothes, 20% will be deducted from your total invoice before payment.
How is kilogram pricing weighed and calculated?
For Wash & Fold (₹80/kg) and Wash & Steam Iron (₹110/kg), clothes are weighed on high-precision digital scales upon arrival at our facility. The weight is recorded transparently on your invoice.
What payment methods do you accept?
We believe in 100% risk-free service: you only pay after delivery! We accept Cash on Delivery (COD) as well as all digital UPI payments (Google Pay, PhonePe, Paytm, BHIM) and direct bank transfers.
3. Fabric Care, Stains & Hygiene
Are my clothes washed with other people's clothes?
Never. EasyWash has a strict single-customer wash cycle policy. Your garments are loaded into individual commercial washers dedicated exclusively to your order to guarantee maximum hygiene.
How do you handle delicate silks, zari sarees, and designer suits?
Delicate ethnic wear and formal suits undergo gentle hydro-carbon eco-solvent dry cleaning. We never use aggressive water agitation or chlorine bleaches. Garments are finished on specialized vacuum steam tables and packed with acid-free tissue paper.
Can you remove stubborn stains?
Our trained spotting technicians use specialized non-bleach enzymes to treat oil, food, ink, perspiration, and tannin stains. While no honest cleaner can promise 100% removal on aged or previously set stains without damaging the base fabric, we achieve industry-leading restoration rates.
Why do you use RO-purified water?
Patna groundwater contains high levels of calcium, magnesium, and mineral salts (hard water) which cause cotton fibers to become brittle and whites to yellow. We filter all wash water through industrial Reverse Osmosis (RO) systems so clothes stay exceptionally soft and bright.
4. Turnaround & Order Tracking
What is the standard turnaround time?
Standard wash & fold and steam ironing take 24 to 48 hours. Dry cleaning and heavy winter blankets require 48 to 72 hours for multi-stage cleaning and thorough drying.
How do I track my order status?
Visit our Track Order page and enter your unique order reference (e.g. EW-2026-AB72KM) along with your registered phone number. You will see real-time status: Requested → Confirmed → Picked Up → Cleaning → Quality Check → Out for Delivery.
Enjoy 20% Off Your First Laundry Pickup Today
Doorstep collection, RO-softened gentle wash, and showroom steam finish across Patna. Zero advance payment.